Effective Date: 07/06/2026
Welcome to DETERMINE (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.determineofficial.com and https://www.determineofficial.com (“Site”), browse our products, contact us, subscribe to updates, or make a purchase.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Site.
Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Register an account
Place an order
Subscribe to newsletters or promotional updates
Fill out contact forms
Contact customer support
Participate in offers, campaigns, or surveys
Personal information may include:
Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customer support messages
IP address
Payment details are processed securely through third-party payment providers. We do not store complete card, UPI, or banking details on our own systems.
We may also automatically collect certain non-personal information such as browser type, device type, pages visited, time spent on the Site, referral source, and general usage trends through cookies and analytics tools.
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing
To process your orders, verify payments, arrange shipping, deliver products, and send order status updates.
Customer Support
To respond to your questions, complaints, feedback, and service requests.
Marketing & Communication
To send product updates, offers, newsletters, scalp-care tips, and promotional messages if you have opted in to receive them.
Website Improvement
To understand how visitors use our Site and improve design, content, product pages, checkout experience, and overall functionality.
Fraud Prevention & Security
To detect, prevent, and address fraudulent transactions, unauthorized activity, technical issues, or misuse of our Site.
Legal & Business Compliance
To maintain records, comply with applicable laws, resolve disputes, and enforce our terms and policies.
Cookies & Tracking Technologies
We may use cookies, pixels, web beacons, and similar tracking technologies to improve your browsing experience.
These technologies help us:
Remember your preferences
Keep items in your cart
Improve website performance
Analyze traffic and user behavior
Measure campaign effectiveness
Show relevant offers or advertisements
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of the Site, including cart, checkout, and personalized browsing experience.
Third-Party Services
We may share limited information with trusted third-party service providers who help us operate our business.
These may include:
Payment gateways
Shipping and logistics partners
Website hosting or ecommerce platform providers
Email and SMS service providers
Customer support tools
Marketing and advertising platforms
Analytics tools
Fraud detection and security services
These third parties are expected to protect your information and use it only for the purposes for which it is shared.
We do not sell your personal information to third parties.
Payment Security
All payments made through our Site are processed through secure third-party payment providers.
We do not directly store your complete payment card details, UPI credentials, banking passwords, or sensitive financial information.
Please ensure that you complete payments only through the official checkout page of our Site.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.
Your Choices & Rights
Depending on applicable laws, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Opt out of marketing communications
Withdraw consent where processing is based on consent
Request information about how your data is used
To exercise these rights, please contact us using the details provided below.
You can unsubscribe from marketing emails by using the unsubscribe link provided in the email or by contacting us directly.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.
This may include retaining information for order records, customer support, legal compliance, fraud prevention, tax requirements, and business operations.
When information is no longer required, we may delete, anonymize, or securely store it in accordance with applicable practices.
Children’s Privacy
Our Site is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.
External Links
Our Site may contain links to third-party websites, payment pages, social media platforms, or partner services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to read their privacy policies before sharing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
Email: info@determineofficial.com
Website: www.determineofficial.com and https://www.determineofficial.com
Business Name: DETERMINE
Address: Building No./Flat No.: 1-39, Neelampeta Village, Narsipatnam, Anakapalli, Andhra Pradesh, India - 531116