Effective Date: 07/06/2026
Welcome to DETERMINE (“Website”, “we”, “our”, “us”). By accessing, browsing, or using www.determineofficial.com and https://www.determineofficial.com, including purchasing products from us, you agree to comply with and be bound by these Terms & Conditions (“Terms”).
If you do not agree with these Terms, please do not use our website.
Eligibility
By using this website, you confirm that:
You are at least 18 years old; or
You are using the website under the supervision of a parent or legal guardian.
Products & Services
DETERMINE offers personal care and scalp-care products, including anti-dandruff shampoo and related hair-care products.
All product descriptions, images, prices, ingredients, claims, offers, and availability are subject to change without prior notice.
We make every effort to display product details accurately. However, slight variations may occur in packaging, color, design, or product presentation due to photography, screen settings, manufacturing updates, or design revisions.
Products sold on this website are intended for personal use only and are not meant for resale unless expressly authorized by DETERMINE in writing.
Product Use Disclaimer
DETERMINE products are intended for external personal care use only.
Please read the product label, directions for use, ingredients, caution notes, and storage instructions carefully before use.
Individual results may vary depending on scalp type, hair type, usage pattern, lifestyle, and other personal factors.
We do not guarantee identical results for every customer.
If you experience irritation, redness, discomfort, or any adverse reaction, discontinue use immediately and consult a qualified physician or dermatologist.
Avoid contact with eyes. In case of contact, rinse immediately with water.
Keep products out of reach of children.
Pricing & Payments
All prices listed on the website are in Indian Rupees (INR ₹) unless stated otherwise.
Prices may include applicable taxes as per Indian law.
We reserve the right to change prices, offers, discounts, or product availability at any time without prior notice.
Payments are processed securely through third-party payment gateways.
We do not store or have access to your complete card, UPI, net banking, or sensitive payment information.
Orders & Acceptance
Placing an order on the website does not guarantee acceptance of the order.
We reserve the right to cancel, reject, or refuse any order for reasons including but not limited to:
Product unavailability
Pricing or listing errors
Payment failure
Incorrect shipping details
Suspected fraud or misuse
Operational or delivery limitations
If an order is cancelled after payment has been received, the eligible refund will be processed as per our Refund & Return Policy.
Shipping & Delivery
Orders will be shipped to the address provided by the customer at the time of purchase.
Delivery timelines are estimates and may vary depending on location, courier availability, public holidays, weather conditions, logistical delays, or other external factors.
We are not responsible for delays caused by courier partners, incorrect addresses, customer unavailability, natural events, or circumstances beyond our control.
Risk of loss or damage passes to the customer once the product is delivered to the shipping address provided.
Returns, Refunds & Cancellations
Returns, refunds, exchanges, and cancellations are governed by our Refund & Return Policy, available on the website.
Please review the policy carefully before placing an order.
Products that are opened, used, damaged, tampered with, or returned without original packaging may not be eligible for return or refund, unless required by applicable law or specifically approved by us.
Offers, Discounts & Promotions
From time to time, we may offer discounts, coupons, promotional codes, bundles, or special campaigns.
Such offers may be subject to specific terms, validity periods, product availability, and usage limits.
We reserve the right to modify, withdraw, or cancel any offer at any time without prior notice.
Promotional offers cannot be exchanged for cash.
Intellectual Property
All content on this website, including but not limited to:
Brand name
Logo
Product names
Product images
Text
Graphics
Designs
Banners
Videos
Icons
Website layout
Packaging visuals
Marketing content
is the property of DETERMINE or its authorized licensors and is protected under applicable intellectual property laws.
Unauthorized use, copying, reproduction, modification, distribution, or commercial exploitation of any website or brand content is strictly prohibited.
User Conduct
You agree not to:
Use the website for unlawful, harmful, misleading, or fraudulent purposes
Attempt to gain unauthorized access to the website, servers, accounts, or payment systems
Upload or transmit viruses, malware, spam, or harmful code
Misuse product information, images, content, or brand assets
Interfere with the normal functioning of the website
Place false, fake, or fraudulent orders
Use the website in any manner that may damage the reputation of DETERMINE
We reserve the right to restrict, suspend, or terminate access to users who violate these Terms.
Accuracy of Information
We aim to keep all website information accurate and updated. However, we do not guarantee that all content, product descriptions, prices, images, stock status, or other information will always be error-free, complete, or current.
In case of any error, we reserve the right to correct, update, or cancel the affected order or content without prior notice.
Third-Party Links & Services
Our website may contain links to third-party websites, payment gateways, delivery partners, social media platforms, or other external services.
We are not responsible for the content, privacy practices, terms, or actions of third-party websites or service providers.
Accessing third-party links is at your own risk.
Limitation of Liability
To the maximum extent permitted by law, DETERMINE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Use of the website
Purchase or use of our products
Delivery delays
Website errors or downtime
Unauthorized access
Product misuse
Individual allergic or adverse reactions
Our total liability, if any, shall not exceed the amount paid by you for the specific product giving rise to the claim.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using this website, you agree to the terms of our Privacy Policy.
Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from or related to the use of this website, purchases made through the website, or these Terms shall be subject to the exclusive jurisdiction of the competent courts located in [Insert City, State, India].
Changes to These Terms
We reserve the right to modify, update, or replace these Terms & Conditions at any time.
Any changes will be effective immediately upon being posted on this page with a revised effective date.
Continued use of the website after changes are posted means you accept the updated Terms.
Contact Information
For any questions, concerns, or support requests regarding these Terms & Conditions, please contact us:
Email: info@determineofficial.com
Website: www.determineofficial.com and https://www.determineofficial.com
Business Name: DETERMINE
Address: Building No./Flat No.: 1-39, Neelampeta Village, Narsipatnam, Anakapalli, Andhra Pradesh, India - 531116